Return Policy
Return and replacement policy
At Voilà age-well, we take great care to ideate, research, and perfect each product before it reaches your doorstep. However, we understand that there might be instances where you wish to return a product. Here’s how you can go about it:
Initiate a return/replacement request:
Please raise a return or replacement request within 7 days from the date of delivery if you have received the wrong or expired product(s). You can do so by reaching out to us at wecare@voilaagewell.com.
Review of Your Request:
Once you’ve raised a request, please allow us 2 working days to review it.
Product Verification and Resolution:
After we receive your product(s), we will conduct a thorough verification against your claim. Based on our findings, we will initiate the replacement or refund process accordingly. Please note that replacement will be subject to stock availability.
You can return products for the following concerns:
- Wrong Product Delivery
- Expired Product Delivery
- Damaged Product Delivery
For any other concerns or queries, please don’t hesitate to reach out to our customer support.
Refund & Cancellation Policy
At Voilà age-well, your happiness is our utmost priority. We tirelessly strive to delight you with our products, making you feel truly special. Here’s how our refund and cancellation policy works:
In case you want to cancel an order, please write to wecare@voilaagewell.com at the earliest. Please note that orders can only be cancelled before they are shipped or dispatched.
Any refund approved by the company will be credited to the original source account within 7-10 working days.
Any replacement approved by the company will be delivered to your location with 7-10 working days.
If you receive opened merchandise, please feel free to reject it at the time of delivery.