Privacy Policy
Voilà age-well (referred to as “Company,” “we,” “our,” or “us”) highly values your privacy and is dedicated to safeguarding it. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, and transfer Personal Information (defined below) on our controlled platforms, including www.voilaagewell.com and our mobile applications (collectively referred to as the “Platforms”), in the context of individuals who interact with our Platform, provide information, or whose information we collect, receive, or process in connection with the sale of our products (“Products”). This Policy does not cover Personal Information collected offline (unless otherwise specified), on Company websites not linking to this Policy, by customers in countries other than India, or on third-party websites linked from our Platform.
By accessing and/or using our Platform and providing information as described in this Policy, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy, including sharing your information as per this Policy. We encourage you to carefully read and understand this Policy concerning the collection, use, and disclosure of your information. If you are uncomfortable with any terms or policies outlined in this Policy, you may choose to discontinue using the Platform.
Furthermore, you agree and consent to receive all service-related communications on the mobile number you provide to the Company, even if this number is registered under the National Do Not Call Registry, per the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). You expressly express your interest and accord informed consent to receive communications, including commercial communications, related to the Company’s services. You confirm that no communication from the Company or on its behalf shall be deemed Unsolicited Commercial Communication under Regulation 2(bw) of the TRAI Regulations. You have specifically opted to receive communications in this regard on the mobile number you provide.
In this Policy, “Personal Information” refers to information that directly or indirectly, either on its own or when combined with other available or likely information in the Company’s possession, is capable of identifying you. This includes information submitted to and/or collected through the Platform and maintained by the Company in an accessible format, excluding information freely available in the public domain or furnished under the Right to Information Act, 2005 or any other prevailing law.
How do we collect your personal information?
We engage with you through various means and channels, including our Platform, email, phone, or text messaging on your mobile phone. Our preferred means of communication is email due to its minimal environmental impact. We collect and receive Personal Information in the following ways:
- Submission on our Platform: The Company collects and stores Personal Information provided by you while using our Platform, including during voluntary registration processes. We also collect and store your Personal Information through sponsored social media platforms, events, etc. For instance, you may provide your name, postal address, email address, and other information for various purposes such as registration, ordering Products, newsletters, offers, customer service inquiries, or surveys. To protect your privacy, you should only provide requested information that you wish to share. You may choose not to provide certain information, but this might restrict your use of the Platform or specific features.
- Automatic Collection: We automatically collect and store certain types of information when you interact with us. This includes details of your Platform use, interactions with content and services on the Platform. We may use technologies like cookies, Internet tags, and web beacons to collect unidentifiable information. Your internet browser may transmit some unidentifiable information to the Platform, such as the URL of the website you visited and your computer's browser version. Passive information collection technologies enhance your Platform experience by enabling better service, customisation, statistical analysis, trend monitoring, and administration improvements. Certain Platform features may not function without passive information collection technologies. The information collected by these technologies, when used alone, cannot identify you unless additional identifiable information is available. We may also receive and store information about your location and mobile device, including a unique device identifier.
- Other Sources: We may receive information about you from third parties, such as updated delivery and address information from third-party sources, which help us update our records and facilitate your future purchases. Additionally, we may receive information about you from third parties that feature our Products or promotions, provided you opt-in to receive information from us. You may also choose to participate in third-party applications or social media sites that allow us to collect (or the third party to share) your Personal Information, including usage data. We may also receive marketing or demographic information from third parties to enhance our content and offer you Products we believe may interest you. The Company is not responsible for the privacy practices of third-party websites that it does not own, manage, or control.
What personal information do we collect?
The Company limits the collection of information to what is necessary to ensure accurate services, process Product orders, provide refunds, and continually improve our Products and services. Here are the categories of Personal Information we collect and process:
- Your name, email and postal addresses, phone number(s), country.
- Date of birth, language preference, location.
- Date of birth, language preference, location.
- Names of individuals to whom Product shipments are sent, including addresses and telephone numbers, IP addresses.
- Product interests and, in some cases, your opinions and preferences.
- Product interests and, in some cases, your opinions and preferences.
- Records of your Product interests.
- Technical data about your device, system, application software, and peripherals, which is periodically collected to facilitate software updates, product support, and other related services.
What is the purpose for which the personal information is collected?
We may use your Personal Information for various purposes, including but not limited to:
- Verifying your identity.
- Fulfilling Product purchases and transactions.
- Communicating with you about your account and activities on the Platform.
- Communicating with you about your account and activities on the Platform.
- Offering better service by responding to your requests.
- Responding to reviews, comments, or other feedback.
- Administering contests, promotions, surveys, or other site features.
- Requesting ratings and reviews of the Products.
- Following up with you after correspondence, such as live chat, email, or phone inquiries.
- Enabling you to log in with a social media account and share activities on your social media pages.
- Complying with legal obligations, policies, procedures, and relevant industry standards.
- Sending communication related to order updates and offers through email, SMS, and social media channels.
- Conducting marketing and performance research to measure customer services and improve your shopping experience.
- Providing exclusive offers, tailoring content, advertisements, and improving the Platform for internal business purposes.
- Analysing trends, tracking customer web page movements, and helping identify customers and shopping carts for aggregate use.
- Determining the closest store locations that carry our Products, providing promotional offers, and offering Products to you.
- Preventing, detecting, investigating, and taking action against crimes, including fraud, illegal activities, suspected fraud, or violations of Company terms and conditions.
- Establishing, exercising, or defending legal rights in connection with legal proceedings.
- Complying with applicable laws, regulations, legal processes, or enforceable governmental requests.
The legal bases on which we collect your Personal Information include:
- Performance of a Contract: We process certain Personal Information because it is necessary for the performance of our agreement with you. For example, we process your Personal Information to deliver the Products you order through our Platform.
- Legitimate Interest: We process Personal Information when it serves our legitimate interests, such as sending you marketing information about our Products and communicating with you to provide better service.
- Compliance with Legal Obligations: In some cases, we process Personal Information to comply with legal obligations. For example, we may retain business records to meet local legal requirements.
- Consent: In certain limited situations, we rely on your consent to process your Personal Information. Where your consent is required, we obtain it at the time of information provision, and such processing only occurs when consent is secured. You can withdraw your consent, where applicable, by sending an email to wecare@voilaagewell.com
We may also collect and/or generate anonymised and aggregated information from your use of the Platform. This anonymised or aggregated information is not considered Personal Information because we cannot re-identify you using any means available to us from that data. We use this anonymised and aggregated information for purposes like internal analysis, analytics, and research. We may share this information with third parties in anonymised or aggregated forms that prevent your identification.
How we store your personal information
We may store Personal Information on our own secure on-site servers or other internally hosted technology. Additionally, your Personal Information may be stored by third parties, including cloud services, to support our business operations. These third parties may only use your Personal Information for cloud storage and retrieval, and they must employ security measures at least as protective as ours.
Disposal of personal information
We will retain your Personal Information only as long as reasonably necessary or as permitted or required by applicable law or regulatory requirements. We may also retain your Personal Information as long as necessary to fulfil the purposes for which it was collected, including legal, administrative, accounting, or reporting requirements. Your Personal Information is safeguarded against inappropriate access and disclosure, as outlined in this Policy.
We also maintain adequate administrative, technical, and physical safeguards to protect your Personal Information against unauthorised destruction, loss, alteration, access, disclosure, or use.
Opting out
Our Platform provides an option to opt-out of receiving promotional or marketing communications from us. If you do not wish to receive such communications, you can contact us at the address provided below. Here are your opt-out options:
- Updating Your Personal Information: You can update or correct your name, email address, security questions, and other preferences by logging into your account and visiting the "My Account" page or by contacting our customer care team.
- Receiving Newsletters and Promotional Emails: You can click the “unsubscribe” link at the bottom of any promotional email you receive from us. Alternatively, you may edit your email preferences on your “My Account” page or contact our customer care team to stop receiving promotional materials via email or mail.
- Removing Content from Customer Review: If you wish to remove content you posted on a public space, such as part of a ratings and review, please email the details to wecare@voilaagewell.com. Note that we will attempt to remove your information, but it may not be completely erased from the internet, as historical copies or "caches" may remain.
Withdrawal of consent
If you have consented to the collection, use, and/or disclosure of your Personal Information as described in this Policy, you have the right to withdraw your consent at any time by writing to us at wecare@voilaagewell.com. When providing location information via a mobile app, you may also turn off your location services on your device. Please note that processing conducted before your consent withdrawal remains lawful. Despite your request, we may retain information to comply with our legal obligations, resolve disputes, or enforce our agreements.
Customer comments and content
Any comments or content you post on our Platform may be read, collected, or used by third parties. We are not responsible for information you choose to submit, and we cannot guarantee that third parties have not made copies of or will not use such information.
Links to third-party advertisements or sites
We may display links to websites owned or operated by third parties on our Platform. These websites are independent of Voilà age-well, and we have no control over their content. We do not make representations about, endorse, or accept any responsibility for the content or use of such websites. We are not responsible or liable for any damage or loss related to the use of any third-party website. Before accessing or using any third-party website, we recommend reading their terms and conditions and privacy policy.
Third-party analytics
We use third-party analytics services to evaluate your use of the Platform, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to the Platform and mobile and internet usage. These third parties use cookies and other technologies to help analyse and provide us with information. By using the Platform, you consent to the processing of information about you by these analytics providers in accordance with this Policy.
Please note that while we take every effort to protect your Personal Information, we cannot be liable for any loss, damage (direct, indirect, consequential, or incidental), or harm caused to you due to unauthorised access or misuse of Personal Information by third parties.
This Privacy Policy is intended to keep your Personal Information secure and transparently managed. If you have any further questions or need clarifications, please do not hesitate to reach out.